Bullet Proof Your Business

A talk by Emma Masters

20 November 2021, 10:30 PM

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About this talk

Calling all studio owners, fitness managers, and trainers alike who are looking to optimise their business and/or studio. Join Emma with over 11 years experience in group fitness management, and studio consultancy for this game changing session. Understand the key pillars in member E2E experience, and how by taking your self through an “experience audit” you too will have the ideas and recourses to bullet proof your business and create member experiences they will never forget!

It’s these tools that will ultimately fill your studios, create minimal cost per head and gain maximal member retention.

– Understanding the current industry trends. Where we are currently sitting in the industry and how this is rapidly shifting – 5 Pillars of experience. Delve deep on how we create the best environment for our members – Explore how one size doesn’t fit all when it comes to creating our business target market and therefore look, feel and voice of our business. – Understanding the complete end to end member journey. It is never just your product, we will explore every aspect of your members journey from start to finish – Community is key – creating a CULTure – why community matters.